As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.

Requirements:

• High school diploma or an equivalent combination of education and experience. Bachelor’s degree or equivalent is preferred.
• 2 years related experience, processing customer orders, inquiries, and returns
• Excellent Interpersonal and communicationskills
• Possesses the ability to oversee multiple tasks, stay organized, and focus on details.
• May require advances problem solvingskills
• SAP,Excel
• English advanced

Responsabilities:
• Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
• Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
• Create and manage customer accounts, including "Sold to" and "Ship to" addresses, extend customer accounts, and maintain customer information.
• Process warranty claims,



create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed.
• Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.
• Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.
• Look up and verify part numbers using various systems and database, identify parts using serial numbers, handle nomenclature, manufacturing dates, and system comparisons between BPCS and SAP.
• Find and provide parts shipping photos to assist in order tracking and validation.
• Manage pricing requests and product availability using SAP and Smartsheet Applications.
• Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.
• Participate and engage in team

📌 Service & Project Support Specialist (Santiago de Querétaro)
🏢 EPTA
📍 Santiago de Querétaro