At Factorial, we’re looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption

The Role

We’re hiring a Forward Deployed Engineer (FDE) within Customer Experience. You’ll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live.

This is not just an integration role. Think “customer engineering”: you’ll solve a broad set of technical challenges that may block implementation and adoption, spanning APIs and product knowledge.

What You’ll Be Doing

As a Forward Deployed Engineer at Factorial, you will:

Own the end-to-end technical workstream for enterprise accounts

• Lead technical discovery, workshops, and solution design sessions with both technical and business stakeholders.

• Translate requirements into an executable delivery plan:



scope, risks, dependencies, milestones, and acceptance criteria.

• Guide technical onboarding end-to-end: advanced configuration, data onboarding, integrations where applicable, testing, validation, and go-live.

• Act as the escalation owner for complex technical blockers, driving resolution end-to-end.

Solve complex technical problems hands-on

• Investigate and diagnose difficult issues.

• Analyze product behavior in real customer scenarios.

• Use logs, data, and operational signals to narrow down problems and reduce time-to-resolution.

• Build lightweight tools when needed (scripts, validators, queries, utilities) for migrations, reconciliation, data cleanup, or verification.

• Provide technical support to customers via email and ticketing channels, addressing questions, following up on issues, and guiding customers on the functionality and operation of integrations.

• Monitor and

📌 Technical Solutions Engineer (Ciudad de México)
🏢 Factorial
📍 Ciudad de México