Blue Yonder Title:
Sr. Support Engineer 1 – Warehouse Management Systems (WMS)
Other comparable titles: SR Technical Consultant
Location: Monterrey Mexico

Overview
Blue Yonder is currently seeking a Sr Support Engineer to join our Warehouse Management Systems (WMS) Tech Team. Our WMS Operate (Tech) Team is responsible for working with our integral customer base to support the WMS Solution during onboarding, go-live, and steady state phases of their implementation. For our SaaS customers, we handle all aspects of solution support, including proactive monitoring, application, as well as infrastructure support: End-to-End.
The team currently comprises global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 140+ global customers and over 1000+ sites.

Scope of Position
Blue Yonder is seeking a talented candidate with 12+ years of experience in enterprise software support/architecture, deep technical fluency across application code, databases, and cloud infrastructure, and a track record of leading complex customer onboarding engagements.



This is a technical role: you'll be expected to diagnose issues at the code and infrastructure level, architect solutions for cloud migrations, and manage the project cadence of onboarding a customer onto our cloud platform
Our current technical environment
Software: Java
DBMS: SQL, Oracle
OS/Environments: Windows Server, Linux, Microsoft Azure
Cloud/SaaS technical toolsets: AppDynamics, Splunk
Ticketing/Colaboration: Service Now, Jira
Code Repositories: Github

What you’ll do

Technical Ownership

Serve as the senior technical escalation point for complex, high-severity customer issues — performing code-level review, database query analysis, distributed tracing, and debug sessions across application and infrastructure layers
Diagnose and resolve issues spanning the full cloud stack: application behavior, Azure infrastructure, networking, and data layer
Act as the technical liaison between Support, Developme

📌 Sr Support Engineer 1 (Monterrey)
🏢 Blue Yonder
📍 Monterrey