At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Operations Manager

What we believe in

At ABB, we are dedicated to addressing integral challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role: Own the Challenge

The Customer Service Representative (CSR) for the Spare Parts team plays a critical role in supporting customers, service partners, and internal stakeholders within ABB’s Mining and Material division. This position ensures timely and accurate processing of spare parts inquiries, quotations, and orders while delivering a high standard of customer experience aligned with ABB’s service values. The CSR acts as a key liaison between customers, logistics,



supply chain, and the automation service team to maintain smooth operations and strong customer relationships.

The work model for the role is: #LI-Onsite

This role is contributing to the Automation Process Industries division in Merida, Yucatan.

You will be mainly accountable for:
• Serve as the primary point of contact for customers seeking spare parts for automation products (e.g., drives, motors, PLCs, robotics components, safety systems, etc.).
• Provide product identification support, troubleshoot part-related inquiries, and guide customers through options when components are obsolete or superseded.
• Prepare, issue, and follow up on quotations for spare parts, repairs, and replacement components. Process purchase orders accurately in ABB’s ERP/CRM systems (e.g., SAP, Salesforce).
• Track order status, lead times, logistics updates, and delivery milestones; proactively communicate changes o

📌 Customer Service Representative – Spare Parts Mining and Material (Cholul)
🏢 ABB
📍 Cholul