Billing & Collections Representative- USA

Mexico City, Hybrid

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the integral leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Billing & Collections Representative- USA supporting our Finance, Accounting, & Audit team, you will be trusted to ensure timely payments for services rendered or goods supplied, manage credit and collections processes, and maintain healthy customer accounts in USA.

In this role, a typical day will include:
• Collecting outstanding receivables according to contract and customer payment terms, identifying and resolving invoice disputes promptly.

• Monitoring payment performance and adjusting credit limits and risk codes as necessary to ensure financial liquidity.





• Collaborating with customers to improve accounts receivable performance, including setting up special credit arrangements and payment schedules.

• Preparing reports on overdue accounts, supporting month-end close, and ensuring compliance with internal and external policies.

• Providing training and guidance to junior team members, handling escalated issues, and leading improvement initiatives to enhance processes.

What You’ll Bring to Alcon
• Bachelor’s degree in Finance, Accounting, or related field (or equivalent experience).

• 2+ years of experience in Accounts Receivable, Credit & Collections, or similar roles in a call center environment.

• Strong analytical skills, attention to detail, and problem-solving abilities.

• Excellent communication and negotiation skills with a customer-oriented approach.

• Proficiency in MS Office and familiarity with ERP systems (SAP p

📌 Billing & Collections Representative- USA (Ciudad de México)
🏢 Alcon
📍 Ciudad de México