Import & Export Lead

Position Overview
We are looking for an Import & Export Lead to join our Import & Export, this is a
leadership opportunity for a professional with hands-on Import & Export experience who is ready to strengthen their people leadership skills while remaining closely involved in daily operations.

Key Responsibilities
• Monitor and ensure compliance with established processing times, procedures, and departmental metrics for Import & Export transactions.
• Provide guidance to coordinators when questions or exceptional situations arise, including workload restructuring and responses to customers or suppliers.
• Ensure coordinators complete and close customs entries accurately and on time, applying available government programs and benefits that allow for applicable duty exemptions.
• Identify situations that may prevent an efficient workflow, including issues related to SIEF, supplier platforms, computer equipment, or other work tools.




• Participate in meetings with customers and personnel responsible for compliance and administrative activities related to catalog maintenance, particularly when accuracy levels deviate from expectations or updates are not completed within the timeframes established by customs regulations.
• Promote team accountability, professionalism, and a respectful, collaborative work environment with internal and external customers.
• Maintain effective communication between coordinators, supervision, and management when operational issues, concerns, or workplace matters arise.
• Communicate with customers regarding escalated situations and provide well-thought-out, strategic solutions.
• Identify different levels of customer risk and promote specific improvement actions.

Qualifications
Required
• Bachelor’s degree.
• Advanced English, with the ability to communicate effectively in a professional environment.
• General experience in Import & Export operations.
• Experience applying sector-specific programs such as PROSEC, R8, o

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