The IT Support Specialist (3rd Shift: 7pm - 4am) is responsible for helping IEWC leverage technology to improve our business systems, software, and processes. The position requires strong technical understanding of computer systems, training, implementation, best-practices, and technical problem solving. This role will maintain operation of the local office, regional offices and warehouses and remote users. This includes new laptop builds and upgrades, break fix, peripheral support, keeping accurate asset inventory, assistance with server, network, phone systems and audio-visual equipment.

KEY RESPONSIBILITIES
• Ensure that appropriate measures are taken to keep the Enterprise-wide Network available to users. Implement new network technologies to improve performance and provide newer tools to access company information. Carry out responsibilities, instructed by more senior staff within the IT Infrastructure and Operations Department.
• Provide overnight support for warehouse operations in a 24x7x365 facility, working collaboratively with local IT staff to ensure continuity of service.



Must be capable of working independently and escalating issues to other team members as necessary.
• Create and maintain documentation and perform technical training to assist end users and team members.
• Develop and assist in rollout of strategic corporate initiatives and system changes, which may include office moves, mass system upgrades, hardware inventory and lifecycle support, and special projects.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Performs application deployment and system imaging leveraging System Center Configuration Management (SCCM).
• Supports endpoint vulnerability through security related applications (e.g., anti-virus, vulnerability scanning, & patch management
• Participate in support and enhance daily Operations including opening and closing procedures an

📌 Information Technology Support Specialist (Monterrey)
🏢 IEWC
📍 Monterrey