About Us

uhoh.com is a managed services provider that is scaling fast. Growing companies hand us their technology, from systems and security to integrations and the automation that keeps them moving, so they can get on with their own work. Our team is small, fully remote, and spread across several countries. We don't do egos, and we don't do fluff.

The Role

This role combines client relationship ownership with level 1 support. You'll be the main point of contact for clients and one of the people actually fixing things.

Most IT providers make you pick between a friendly account manager who "totally gets your business" but can't reset a password, and a tech who fixes everything but communicates exclusively in ticket numbers. Tradeoffs aren't our thing, so this role is different.

What You'll Do

This is a high-ownership role where you will:
• Manage multiple accounts (around 10)
• Turn vague requests like "our tools are a mess" into a clear plan with vigente next steps
• Be the first human a client talks to when something breaks
• Handle the everyday Level 1 stuff fast:



password resets, 2FA lockouts, access problems, and connectivity issues before a call
• Get to know each client's business well enough to know what "urgent" actually means to them
• Run regular check-ins with clients to review what's been fixed, what's in progress, and what's coming next
• Keep clients in the loop without making them chase you for updates
• Handle frustrated clients calmly, even when the problem is on fire and it's 8:59 a.m.
• Troubleshoot hardware and software issues across Windows and macOS, and know when to loop in the right internal people when something's beyond Level 1, and own the follow-through until it's resolved
• Keep tickets and project work moving side by side without dropping either one

What You Bring

• Technical Versatility: Proven experience in level 1 IT support or systems administration within a high-growth, fast-paced environment
• Problem-Solving DNA: You find

📌 Account Manager (México)
🏢 uhoh.com
📍 México