Epic Willow Associate – Healthcare IT
Impact Advisors Mexico
Location: Monterrey, Actual León
Work Model: Hybrid / On-site
Employment Type: Full-time
Schedule: Monday to Friday

About the Role
Impact Advisors Mexico is seeking an Epic Willow Associate to support medication management workflows and healthcare technology solutions for U.S.-based healthcare organizations.
Epic Willow supports medication management processes within healthcare organizations, including medication information, pharmacy-related workflows, and collaboration between clinical and pharmacy teams.
This role is designed for a healthcare or pharmacy professional who is interested in developing specialized expertise in Epic and healthcare IT consulting.
Epic experience or certification is not required to apply.

What You'll Do
• Support medication management workflows and application requests.
• Assist with the configuration and maintenance of medication-related information, including medication names, dosages, and presentations.
• Manage application tickets, documentation, and system updates.




• Provide application support to physicians, nurses, pharmacy teams, and other healthcare stakeholders.
• Investigate and troubleshoot application and workflow issues.
• Validate application changes and support accuracy and compliance requirements.
• Collaborate with clinical, pharmacy, operational, and technical teams.
• Support testing and validation of application changes.
• Maintain application documentation and support materials.
• Participate in knowledge-sharing and continuous improvement activities.
• Support healthcare technology initiatives for U.S.-based healthcare organizations.

What You'll Bring
Required Qualifications
• 1–3 years of relevant professional experience in healthcare, pharmacy, healthcare IT, or a related environment.
• Professional working proficiency in English, with the ability to communicate effectively in written and spoken English.
• Experience with ticketing, application suppo

📌 Epic Willow Associate – Healthcare IT (Monterrey)
🏢 Impact Advisors Mexico
📍 Monterrey