Order Management Director
We are seeking a senior leader to drive Order Management, Customer Service, and Service Delivery operations within a general organization.
This role will be responsible for leading large teams, delivering service excellence, managing executive stakeholders, driving transformation initiatives, and ensuring operational performance across customer-facing processes.

Key Responsibilities
• Lead Order Management and Customer Service operations.
• Drive SLA, KPI, productivity, and customer experience performance.
• Manage executive stakeholder relationships across multiple functions and regions.
• Lead process standardization, automation, and continuous improvement initiatives.
• Drive governance, operational excellence, and business transformation programs.
• Develop high-performing teams and foster a culture of accountability and collaboration.
• Manage critical escalations and ensure timely resolution of customer and operational issues.

Ideal Profile




• 15+ years of leadership experience in Order Management, Customer Service, O2C, Service Delivery, Shared Services, or Global Business Services.
• Proven experience leading large teams in multinational environments.
• Strong background in operational transformation, process improvement, and automation.
• Experience managing senior stakeholders and complex regional or global operations.
• Strong analytical, communication, and people leadership skills.
• Experience with SAP, Oracle, Salesforce, or similar enterprise platforms.
• Fluent English required.

Preferred Background
We are particularly interested in leaders coming from:
• Global Business Services (GBS)
• Shared Services
• Order-to-Cash (O2C)
• Customer Service Operations
• Service Delivery
• Business Process Transformation
• Customer Operations

📌 Order Management Director (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes