About KTSA
We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:
• Experience a collaborative, inclusive, and multicultural workplace where you belong.
• Excel by creating impact and leaving your mark on integral projects.
• Expand your potential with real career paths, learning programs, and mentorship.
• Express your individuality — come as you are, and thrive as your authentic self.

Key Responsibilities:
• Serve as the end-to-end Issue Manager for assigned issues and action plans, leading investigations, facilitating root cause analysis, defining remediation plans and timelines,



preparing for and leading working sessions and shepherding issues through verified closure.
• Build strong relationships with issue and remediation owners to promote accountability, monitor progress against milestones, challenge insufficient evidence, remove obstacles, and escalate risks or delays as needed to ensure timely remediation.• Translate complex technical, cyber, and operational challenges into clear, actionable business impacts and risk-based insights to facilitate informed decision-making by executive leadership and key stakeholders.
• Effectively balance competing deadlines across multiple concurrent remediation efforts, audit response timelines, and ad-hoc risk escalation requests, and maintain high quality and compliance standards.
• Provide accurate, timely, and comprehensive input for monthly and quarterly leadership reports and presentations. Escalate directly to Issue Owners when issues are at risk of missing due dates.
• Be an active project

📌 Sr. Associate Issue Management (Ciudad de México)
🏢 KTSA - KPMG Technology Services Americas
📍 Ciudad de México