Job Description
As a Customer Success Manager, Reuters Imagen, you will own the operational relationship for a portfolio of client accounts from kickoff through renewal. You will serve as the primary point of contact for customers, supporting platform adoption, utilization, delivery, project management, and day-to-day client communications.
You will work as part of a cross-functional account team to guide clients through implementations, training, user acceptance testing, go-live, ongoing operations, renewals, and expansion opportunities. The role requires strong project-management capabilities, technical aptitude, and the ability to build effective relationships with technical and non-technical stakeholders.
You will develop strong knowledge of the Imagen platform, including front-end user experience and administrative configuration, and collaborate with Account Management, DevOps, Delivery Engineering, Technical Pre-sales, Service Engineering, Product, Engineering, Commercial, and other internal teams to support client outcomes.

Key Responsibilities




In this opportunity as a Customer Success Manager, Reuters Imagen, you will:
• Own Customer Relationships: Serve as the named owner and primary point of contact for an assigned portfolio of accounts, covering customer success, delivery, project management, and day-to-day client communications.
• Drive Platform Adoption and Utilization: Support client adoption through training, enablement, proactive engagement, and guidance on platform capabilities.
• Develop Account Success Plans: Create and maintain current success plans that document client goals, adoption status, risks, and next actions.
• Monitor Account Health: Track account health and engagement patterns, identifying and addressing potential issues before escalation.
• Manage Client Implementations: Own delivery execution from kickoff through go-live and ongoing operations for new client implementations, as well as expansion or upsell-related implementation work

📌 Customer Success Manager (Ciudad de México)
🏢 Thomson Reuters
📍 Ciudad de México