Yalo

Hi We’re Yalo We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide

About the job

The IT Helpdesk Associate ensures smooth, reliable day-to-day IT operations for all employees, with a strong focus on empowering business and client-facing teams.



This role acts as an IT Business Partner, combining technical expertise with business acumen to proactively identify needs, recommend solutions, and resolve issues efficiently. By bridging IT and business teams, this position enhances productivity, supports seamless client experiences, and contributes to continuous improvement through process optimization, automation, and knowledge management.

What you'll be doing

• Act as the primary IT point of contact for Mexico-based users, delivering timely and high-quality technical support.

• Support and troubleshoot business-critical tools and workflows, including Zendesk, Salesforce, and CRM platforms.

• Resolve hardware, software, access, and account-related incidents within established SLAs.

• Ensure office network reliability by troubleshooting access points, switches, and cabling issues.

• Manage employee onboarding and offboarding, provis

📌 IT Helpdesk Support Engineer (Ciudad de México)
🏢 Yalo
📍 Ciudad de México