JOB SUMMARY
As a Welcome Desk at Marriott Vacations Worldwide (MVW), This person is responsible for welcoming new members and update their contact information. Explains programs in detail, renews and extends the membership of existing members, offers upgrades to preferred member status, while providing excellent customer service.

You will add to the success of the MVW team by maintaining high standards and providing the best service. You will need to have a adaptable schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Join our expanding team and become a valuable member where meaningful moments are made together.

Job Requirements
Physical Ability— You must be in excellent physical condition to perform this job.
Work Schedules— Ability to handle complaints in conjunction with service staff to prevent further complications. Ability to express oneself respectfully.
Education, Certification, or Licenses Preferred – Basic secondary education or equivalent
Personal Attributes: Excellent customer service attitude.
Interpersonal Skills:



Effective communication with a focus on customer service.
Organization: Multi-Communications.

Essential Functions
Policies and Procedures
○ Respect entry and exit times
○ Use the facilities properly
○ Use the assigned operating equipment properly
○ Apply MVW policies and procedures

(Job Specific Duties)
○ Call members recently affiliated to offer complete membership information and assistance to create online profile and give internet support to navigate thru the web page.
○ Call members to offer upgrades to preferred status.
○ Call deep delinquent members to reactivate them.
○ Answers member’s questions on all Interval International products and services.
○ Provides Supervisor with a daily contacts report.
○ Performs other related duties as required.

Working with Others:
○ Teamwork and integration with service provider.

Work Environment
Work Area Expectations:
Honesty, Neatness and

📌 Welcome Desk (Ciudad de México)
🏢 Marriott Vacations Worldwide
📍 Ciudad de México