The position has a strong candidate already mapped; at the same time a formal recruitment process will be launched, allowing all interested individuals to participate in accordance with the internal policy.

Location(s): Mexico City, Mexico (NR Finance Services)
Job Schedule: Hybrid (Monday-Friday, 8:00 AM - 5:00 PM Central Time)
Education Requirement: Bachelor's Degree in Engineering, Data Science, Data Analytics, Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
Sponsorship:

We are currently looking for a Service Retention Sr. Specialist to join our team in Mexico City. This position will be responsible for providing advanced data analytics, reporting, business intelligence solutions, and data engineering support for the Service Retention organization. The role will leverage data-driven insights to identify opportunities that drive customer retention, revenue growth, dealer performance, and customer satisfaction across Nissan and INFINITI operations.
The Service Retention Sr.



Specialist will collaborate closely with Service Retention, Business Intelligence, Nissan Digital, Aftersales, Dealer Performance teams, and external partners to develop analytical solutions, automate processes, improve data quality, and support strategic business decisions.

A Day in the Life:
• Develop, maintain, and manage reporting, dashboards, analytics solutions, and business intelligence tools using Power BI, SQL, Python, and Snowflake.
• Extract, validate, and analyze business data to support retention, customer growth, revenue generation, customer satisfaction, and customer behavior initiatives.
• Generate actionable recommendations based on data analysis and business insights.
• Document reporting logic, business rules, data definitions, and reporting processes.
• Serve as business program manager for data integration projects, including data delivery and UAT validation activities.
• Collaborate with Nissan Digital, Business

📌 Senior Analyst, Service Retention (Ciudad de México)
🏢 Nissan Motor
📍 Ciudad de México