JOB DESCRIPTION: You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.

EDUCATION: Bachelor’s degree in Systems Engineering, Computer Science, or a related field.

EXPERIENCE: 5+ years in the related field.

SKILLS:
• Leadership and management of critical situations.
• Decision-making under pressure.
• Effective communication with teams and business stakeholders.
• Strong analytical and synthesis skills.
• Autonomy and proactivity.
• Problem-solving orientation.

SPECIFIC KNOWLEDGE:
• SQL and SHARP.
• Openshift tecnology.
• Business processes acumen in their domain.
• Application maintenance and support management.
• Incident management and resolution of critical issues.
• Change Management and Change Control Board administration.
• Coordination of cross-functional teams.
• Definition and monitoring of KPIs and SLAs.
• Stakeholder and Key User communication and management.
• Continuous improvement and optimization of support processes.
• ITSM methodologies.

LANGUAGES: English advanced, French is a bonus.

📌 SQL Support Responsible Coordinator (Chihuahua)
🏢 Safran
📍 Chihuahua