At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse, inclusive work culture, centered on great people practices, learning opportunities, and having fun Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our integral team and see what makes Mitratech a truly exceptional place to work

Due to business and compliance requirements,



this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Job Overview

The primary purpose of this role is to provide operational support to the Customer & Partner Success organization through data-driven reporting on customer health and product usage.

By leveraging internal and external databases and reporting solutions, this role is critical in optimizing visibility into customer health, product adoption, and engagement. Responsibilities include creating, analyzing, fulfilling contractual and ad hoc customer reporting, and distributing meaningful usage reports (both standardized and bespoke) that provide insight into customer behavior and how customers engage with our platform.

This role supports Customer Success Managers, Account Managers, and leadership by monitoring customer and usage data, building and refining health-score and KPI fram

📌 Analyst, Customer Success Operations (México)
🏢 Mitratech
📍 México