This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Student Experience Associate based in Mexico.

As a Student Experience Associate, you’ll play a central role in supporting Mandarin-speaking students and families throughout their academic journey. You’ll build trusted relationships with students and parents, acting as a consistent point of contact and providing timely, personalised support. The role combines student service, problem-solving, communication, and administration within a fully remote international environment. You’ll help students overcome challenges while identifying ways to improve their overall experience and outcomes. You’ll also contribute to onboarding, orientation, and support processes tailored to families in the Chinese market. Working cross-functionally with academic, product, sales, and admissions teams, you’ll help create scalable solutions that make student support more effective.

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Accountabilities

• Provide high-quality,



responsive support to Mandarin-speaking students and parents, helping create positive academic outcomes and a strong overall experience.

• Build and maintain trusted relationships with students and families, serving as their primary point of contact throughout the year.

• Provide personalised solutions based on each student’s goals, academic performance, circumstances, and potential barriers to success.

• Communicate effectively through channels including WhatsApp, email, and Zoom calls, ensuring queries are handled promptly and professionally.

• Conduct regular check-ins with students and parents to understand their needs, identify concerns, and provide proactive support.

• Manage administrative processes including subject changes, withdrawals, re-enrolments, and updates across relevant administrative and educational systems.

• Run, improve, and localise onboarding and orientation processes for the Chinese market, incorporating feed

📌 Student Experience Associate (México)
🏢 Jobgether
📍 México