Would you like to join a integral, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils

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UPM Raflatac is looking for a Customer Service Representative, located in Sentura, Tlalnepantla.

Greetings from your future manager

"Welcome to UPM and Customer Service team I am very excited to begin this journey with you. Our team plays a key role in our customers' experience, and I am convinced that, with your talent and commitment, we will achieve great things together. In this position, you will have the challenge of managing a dynamic customer base within a global supply chain,



with opportunities to develop and growth in professional and personal ways. Here we value collaboration, empathy, and continuous improvement. Together we will build a positive work environment focused on customer solutions and professional growth". - Yosdy Salazar, Manager, Customer Service LATAM

What you will do
• Act as the primary contact for assigned customers, Territory Sales Managers, and internal teams

• Manage customer orders, including executing changes, handling rush orders, and overseeing the return process (RMA)

• Prepare and send order confirmations and invoices as needed

• Communicate operational updates, delays, and announcements to customers in a timely and professional manner

• Support credit hold and release processes, request PALs, and ensure correct service fees are applied

• Ensure all customer inquiries are routed to the appropriate experts and resolved promptly

• Maintain high standard

📌 Customer Service Representative (Tlalnepantla de Baz)
🏢 UPM - The Biofore
📍 Tlalnepantla de Baz