02 oct
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Start page
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Ciudad Acuña
02 oct
Start page
Ciudad Acuña
Rep 1, Technical Support
Empresa: Start Page
Tipo de empleo: Jornada completa
Mexico
Descripción del trabajo - Rep 1, Technical Support
REP 1, TECHNICAL SUPPORT
LOCATION: Acuna/Coahuila (MX-COA), Mexico | BRAND: Bendix | REQUISITION ID: 9723 | JOB GRADE: 11
ON-SITE/REMOTE: On-site
JOB DESCRIPTION:
Position Summary:
This position will provide technical support, via a call center to customers of the heavy‑duty truck industry. The technical support includes but is not limited to Product Part number cross referencing and technical trouble shooting. This individual must be able to work in an environment where the interactions can range from an individual truck down situation and up to a major Original Equipment (OE) customer calling for support.
Essential Functions:
- Answering phone calls, emails and chats from customers having problems and needing answers for technical product questions, part number cross referencing, product applications and general trouble shooting.
- Finding solutions for customers and recommending new products if needed.
Includes explaining how to repair technical issues in a way that the customer can understand with step‑by‑step instructions.
- Call levels will range in the area of 30 plus per day on average. Responsible for creating, maintaining, and closing call tickets throughout the support process.
- Responsible to understand the resources such as product literature, data sheets, CVS-PLM, and B2Bendix.Com to address the customer’s needs.
- Able to navigate customer’s through Bendix.com.
- Liaison between customer and Customer Solutions Team to ensure closure on customer needs.
- Must be able to work Holidays and outside the normal work timeframe in order to services the customer in a 24/7 operations.
Knowledge (Level 1):
- Must have a basic understanding of the operations of air brake systems for commercial vehicles.
- Knowledge of a call ticketing system a plus.
- Proficient understanding of how to read and interpret product literat
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