Location: Aguascalientes Job Schedule: Hybrid- Schedules could fall within the time frame 7:00 am until 8:00 pm during Monday - Friday and Saturdays from 8:00 am until 12:00 pm. (Availability to work 48 hrs per week, The schedule will align with the Dallas team's schedule Education Requirement: High school diploma required/BA degree preferred Sponsorship: No
Come Drive Innovation with Us. We are currently looking for a Welcome representative to join our team in Aguascalientes.
Responsible for negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth
A Day in the Life:
- Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
- Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.




- Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
- Must be able to utilize all tools available and creatively investigate all possible leads.
- Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.

Who We’re Looking for:
Required:
- High school diploma required; BA degree preferred.
- Knowledge of collections techniques, business practices, and related state and federal regulations.
- MS Office intermediate.
- Fluent English.

Soft skills:
- Action Oriented.
- Dealing With Ambiguity.
- Conflict Management.
- Customer Focus.
- Decision Quality.
- Interpersonal Skills.

Language: Fluent English
What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learni

📌 Welcome Representative (Aguascalientes)
🏢 Nissan Motor Iberica
📍 Aguascalientes