Job Description

Senior Services Consultant

At Zendesk, we help companies build better customer experiences — and our Services Consultants play a key role in making that happen.

As a Senior Services Consultant, you’ll lead the implementation of Zendesk solutions for a portfolio of enterprise customers. You’ll work across a variety of industries and complex use cases, so no two projects will look the same. From discovery to go-live, you’ll serve as a trusted advisor to customers — understanding their goals, designing thoughtful solutions, configuring workflows, guiding testing, enabling users, and supporting a successful launch.

You’ll collaborate with Project Managers, Technical resources, Account teams, Product, and Support partners — while independently owning your workstream and providing guidance to less experienced consultants. This is a highly customer-facing role for someone who thrives on solving complex problems, navigating ambiguity, influencing stakeholders, and helping customers realize value quickly.

What you’ll do




- Lead complex customer discovery sessions to understand business needs, goals, challenges, and implementation requirements
- Act as a trusted advisor, providing strategic recommendations aligned to customer outcomes and Zendesk best practices
- Translate customer needs into scalable solution designs, implementation plans, and clear delivery requirements
- Configure and optimize Zendesk solutions to support sophisticated customer workflows and desired business outcomes
- Independently own project workstreams across discovery, design, configuration, testing, training, and go-live support
- Lead customer-facing working sessions and confidently facilitate discussions with technical and executive stakeholders
- Build and manage strong customer relationships throughout the implementation lifecycle
- Partner with Project Managers, Technical resources, Account teams, Product, and Support teams to ensure successful delivery
- Manage multiple ente

📌 Senior Services Consultant (Ciudad de México)
🏢 Joinimagine
📍 Ciudad de México