Overview Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do
The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business
Job Summary This role will provide collaborative leadership, training, and development of CSRs, and oversee process execution of the CSR teams throughout the Enterprise. They are also responsible for delivering best practices and methodologies, and lead process improvement within The Gund Company's customer service function.
Essential Job Functions Support Enterprise growth and support to the customer service function through evaluation of current processes and practices to include recommendations for functional improvements, capacity needs, tools, and process improvements.



Collaborate with site and functional leadership to execute training and development for CSRs to include new hire training, process update training, and recurrent training. Ensure standardized process execution at all TGC sites. Lead Enterprise customer service process improvement and standardization initiatives. Audit customer service metrics to identify performance improvement opportunities. Audit customer service processes to identify standardization and performance improvement opportunities.
Supervisory Responsibilities: This position does not have any supervisory responsibilities but will have influential relationships with facility and other functions.
Requirements
Qualifications and Competencies Experience training and developing team members. Consistently demonstrates TGC core values, emotional intelligence, and business leadership skills. Strength in data analysis, and data-driven communication and decision-making to help guide business decisions and optimize performance. Excel

📌 CSR Order Fulfillment Supervisor (Ciudad de México)
🏢 The Gund
📍 Ciudad de México