About the role

We're looking for a people-focused operational leader to join our Ingredients Sales Operations team as a Sales Operations Supervisor. This role sits at the centre of our customer order management process, leading a team of Sales Operations Executives while maintaining ownership of a portfolio of customer accounts.

You'll balance leadership with hands-on execution, ensuring customer orders flow seamlessly from contract through to delivery. Working across sales, supply chain, logistics and finance teams, you'll champion operational excellence, customer service and continuous improvement while building capability within your team.

Key responsibilities include:
- Leading, coaching and developing a team of Sales Operations Executives
- Managing operational priorities, escalations and team performance to deliver exceptional customer outcomes
- Overseeing customer order execution from contract through to delivery while managing a portfolio of key accounts
- Partnering with sales, planning, logistics and finance teams to resolve issues and ensure seamless order fulfilment




- Driving KPI performance, master data integrity, compliance and perfect order execution
- Identifying and implementing process improvements that enhance customer experience and operational efficiency

About You

You're an experienced customer operations, logistics or supply chain professional who enjoys leading people, solving problems and driving high-quality outcomes. You know how to build strong stakeholder relationships, manage competing priorities and create an environment where teams can perform at their best.

You'll bring:
- Experience in customer service, sales operations, logistics or supply chain environments
- Previous leadership or coaching experience, with a passion for developing people
- Strong stakeholder management and relationship-building skills
- Excellent problem-solving capability and the ability to navigate complex operational challenges
- A strong focus on proces

📌 Sales Operations Supervisor (Ciudad de México)
🏢 Fonterra
📍 Ciudad de México