We are seeking a dynamic and experienced Order to Cash (OTC) Process Lead/Manager to take full ownership of our end-to-end OTC operations. This role requires an individual with strong business acumen and exceptional client relationship management skills, capable of independently managing processes and client interactions. The successful candidate will be responsible for driving continuous improvement, leveraging data for strategic insights, and fostering a high-performing team.
Key Responsibilities
1. End-to-End OTC Process Ownership & Management:
- Manage and own the complete Order to Cash lifecycle, including order management and fulfillment, credit management, claims processing, and collections, with minimal supervision.
- Ensure adherence to established accounting process controls and internal policies.
- Perform daily quality checks on team matching activities and update the FLM Cockpit daily.
- Actively manage Business Continuity Plans (BCP) for the process to ensure uninterrupted operations.

2. Client & Stakeholder Engagement:




- Maintain strong customer relations and develop deep business acumen to effectively serve clients.
- Engage directly with US and EMEA-based clients to discuss inputs, resolve queries, and address disputes effectively.
- Participate in governance meetings at country/region levels, representing the OTC function.
- Collaborate closely with internal teams and ensure seamless teamwork to meet deliverables.
- Provide continuous coaching and development to Managers and Assistant Managers, including hiring, performance assessment, and documentation.
- Support team priorities and initiatives, ensuring effective workload management and resource allocation.
- Cultivate a problem-solving attitude within the team and leverage strong negotiation skills.
- Partner with Human Resources on client engagement staffing levels, employee development, performance management, succession planning, and retention strategies.

4. Process Improvement & Analytical

📌 OTC Process Manager (San Pedro Garza García)
🏢 Confidential
📍 San Pedro Garza García