We’re Hiring | Front Office – Human Resources
Job Description
We’re Hiring | Front Office – Human Resources Are you passionate about people, customer service, and Human Resources? Do you enjoy solving problems and creating a positive employee experience?
We are looking for a Front Office professional to become a key point of contact for our employees, providing direct HR support and delivering an excellent service experience.
What will you do?
- Provide direct support to employees regarding HR-related question
- Manage and follow up on employee service tickets, ensuring SLA compliance
- Support employees with benefits, payments, vacations, account access, and general HR inquiries
- Provide professional support in challenging customer-service situations Identify opportunities to improve and innovate HR processes Work closely with HR processes and practices coming from the U.S.,



with the opportunity to adapt and improve them locally

What are we looking for?
- Bachelor’s degree in Business Administration or a related field Advanced English Experience with HR systems, Microsoft Office, and Excel Excellent communication skills Strong customer-service mindset Proactive, solution-oriented, and comfortable proposing improvements Ability to remain professional and composed when handling difficult situations or dissatisfied internal customers

Skills
- HR Process Knowledge
- Continuous Improvement
- Data Analysis
- HR Administration
- Customer Focus
- Cross-Functional Understanding
- Document Control
- HRIS
- Knowledge Management
- Employee Lifecycle Management

📌 Front Office (Santiago de Querétaro)
🏢 MANN+HUMMEL
📍 Santiago de Querétaro