Responsible for servicing external and internal customer needs and proactively participating in the operation process.
- BS in Business Management, International Trade and/or Process Engineer or similar, equivalent years of experience
- 2-3 yearin a similar role is preferred.
- Responsible under general supervision
- Relies on senior colleagues to provide accurate solutions for issues.

Key Activities and general responsibilities
Outbound order receipt / Inbound purchase write-up & Processing
- Receive and process orders/purchase write up
- Follow up with internal or external customers to clarify orders/purchase write up if needed.
- Communicate orders internally according to the established process.
- Assure ownership of operational costs.
- Validate Quality Assurance approval of vendor/item and certification link.

Logistics (Outbound)
- Responsible for tracking and order distribution
- Facilitate product releases and pick-ups with 3rd party warehouses as needed.
- Arrange domestic truck freight with our carrier partners.
- Prepare appropriate documentation for customers.




- Verify and track orders and shipments.
- Ensures that all processes and procedures are completed following established guidelines.
- Manage relationships with the warehouses.
- In the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it.
- Perform additional duties as assigned.

Sales Support
- Support Account Managers / Traders with specific accounts.
- Hold anunderstanding of products/commodities to be able to answer most customer/traders’ inquiries.
- Communicate issues/challenges to the Trade team.
- Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
- Create new customer/supplier relations in system

Knowledge required
- Experience in an I

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