Description

The Amazon Customer Excellence System Team (ACES) has an immediate need for a Continuous Improvement Process Leader. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve delivery performance.

Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Understand through execution, improvement projects to led in order to make easier mechanism to track metric deviation to achieve expected target.

Key job responsibilities

On this role the main activities will be:
- Support OTR (On the road) Technology launches for Delivery Stations, Service Partners and Delivery partners.
- Maintain SOP,



START and standard processes materials updated according to the current standards
- Analyze main metrics in weekly basis to develop improvement projects to maintain and achieve business goals
- Lead weekly audits to verify accuracy to current processes by Ops Team, including processes established by support areas.
- Support to Ops Team on weekly analysis oriented to detect deviation to the standard processes.
- Offer ACES perspective to optimize packages flow and reduce wasting time, improving work flow.
AmazonMexico

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your p

📌 Process Improvement Specialist, Amazon Customer Excellence System (Ciudad de México)
🏢 Amazon
📍 Ciudad de México