- Ofertas de Hospitality Tech Support Engineer A...

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Technical Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Technical Support Engineer
Only: Guadalajara, Jalisco
Role Overvie
We are seeking a Technical Support Engineer with a passion for Hospitality Technology and a strong background in call center environments. The idóneo candidate bridges the gap between a skilled support technician and a high-level customer service representative. Because we support Hilton-a brand globally recognized for its rigorous service standards-professionalism, empathy, and exceptional communication skills are just as vital as technical expertise.
Key Responsibilities
+ Critical Incident Ownership: Manage high volumes of incoming support calls from properties and perform proactive outgoing follow-up calls to see open incidents through to resolution.
+ Meticulous Ticket Management:



Document every step of the troubleshooting process in ServiceNow. Ensure external teams and management have a crystal-clear, guesswork-free roadmap of each incident while maintaining strict adherence to SLAs.
+ Root-Cause Investigation: Go beyond simple script-following to dig deep into issues, investigating underlying root causes until a permanent solution is found.
+ High-Stakes Communication: Maintain absolute composure, professionalism, and empathy when speaking with stressed Hotel Managers or Property Engineers during critical outages.
Technical Requirements
+ Android Ecosystem: Strong experience troubleshooting Android-based platforms (Chromecast/Google TV), including managing apps, clearing cache, and optimizing connectivity on integrated systems.
+ Network & Signal Infrastructure: Solid understanding of basic network architecture, Wi‑Fi connectivity on Android devices, and how IPTV/Coax live TV signals function.
+ ITSM Tools: Proficien

📌 Hospitality Tech Support Engineer — Android (Guerrero)
🏢 Ntt Data
📍 Guerrero