Join Epson’s Customer Account Service Team— and lead a high-performing group that supports our U.S. customers with exceptional order management and customer care. You’ll oversee daily operations, coach a talented team, and ensure accurate, on-time delivery and service excellence.
You’ll report to a U.S.-based manager and collaborate closely with North America Customer Service and Sales Operations teams to align on performance goals and continuous improvement.
Long Description Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:
- Supervise and mentor the Customer Account Service team, fostering a culture of accountability, collaboration, and customer focus and partnership with NA collegues.
- Set clear performance goals, conduct regular coaching sessions, and provide feedback to support team development.
- Manage day-to-day workflow and ensure adequate coverage for U.S. time zones and service demands.

Customer Order Processing
- Oversee end-to-end order processing in SAP,



ensuring accuracy, compliance, and timely delivery.
- Monitor daily order activity, identify potential issues, and proactively resolve bottlenecks or escalations.
- Collaborate with Credit, Sales Operations, and Warehouse teams to manage order holds, allocations, and shipment coordination.
- Ensure adherence to company standards for order documentation, reporting, and data accuracy.

Customer Interaction & Support
- Handles complex or escalated customer issues promptly and professionally.
- Support team members in resolving inquiries related to pricing discrepancies, shipment delays, or product availability.
- Maintain strong customer relationships through proactive communication and issue resolution.

Process Improvement & Compliance
- Evaluate and refine departmental procedures to increase efficiency and service quality.
- Ensure compliance with customer and internal shipping, billing, and documentati

📌 Supervisor, Customer Account Services (Ciudad de México)
🏢 Epson America
📍 Ciudad de México