Meet the TeamWelcome to Cisco’s General Customer Experience (CX) organization, where customer success defines every milestone This role leads a talented team of Renewal Managers across Mexico and Brazil, partnering with Latin America Sales Leaders, Regional Architecture Specialists, Channel Partners, and Global Operations. Together, our mission is to accelerate recurring revenue growth and empower enterprise organizations across the region to realize the full value of their technology investments.
Your ImpactLead the commercial renewals strategy across Cisco’s two largest Latin American markets, Brazil and Mexico. This leadership role blends disciplined sales execution with predictive CRM analytics to expand Annualized Recurring Revenue (ARR), ensure on-time renewals, and foster long-term customer partnerships.
Key areas of focus include:
- Revenue & Portfolio Growth: Guide the regional renewals team to achieve quarterly booking targets, on-time renewal rates (OTRR), and ARR expansion across software, subscription, and service portfolios.
- Forecast Predictability & Strategic Deals:



Oversee regional pipeline governance and operational budgets, actively supporting high-value and complex multi-year enterprise negotiations.
- Data-Driven Strategy: Implement account planning frameworks alongside Account Executives, Customer Success Managers, and channel partners to maximize customer lifetime value.
- Cross-Functional Collaboration: Partner closely with Field Sales Directors and Architecture Teams to drive multi-architecture adoption and seamless customer handoffs.
- Talent Development & Culture: Mentor, coach, and inspire Renewal Managers across Mexico and Brazil, championing an inclusive environment rooted in continuous learning, professional growth, and sales excellence

Responsibilities / Structure
- Sales Execution & Renewal Metrics (ARR/OTRR)
- Forecast Rigor & Deal Sponsorship.
- Operational Strategy & Data Analysis.
- Stakeholder Management & Relationship Building

📌 Leader, Renewals (Ciudad de México)
🏢 Cisco Systems
📍 Ciudad de México