NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software QA IVR Automation Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Software QA Engineer (IVR & Insurance Domain):

Key Responsibilities

Functional & End-to-End Testing: Design, maintain, and execute extensive functional test scenarios for complex Interactive Voice Response (IVR) call flows, specifically tailored for insurance business processes and customer journeys.

Automation Development: Build, maintain, and execute automated smoke and regression test suites using the Eddie automation tool to ensure rapid and reliable release cycles.

Release & Regression Execution: Perform rigorous smoke and regression testing for IVR call flows during every software release, verifying speech-to-text, audio prompts, intent recognition, and backend integrations.

Defect Management & Logging: Identify, document,



and track defects efficiently, collaborating with developers and product teams to resolve issues pre- and post-release.

Flow & Log Analysis: Analyze call routing paths, system logic, and application logs during test execution to troubleshoot failures and validate expected behaviors.

Required Skills & Experience

IVR Testing Expertise: Strong, hands-on experience in testing Interactive Voice Response (IVR) systems, voice bots, and conversational AI flows (handling audio prompts, DTMF inputs, and speech recognition).

Insurance Domain Knowledge: Sound understanding of insurance workflows (e.g., claims processing, policy management, billing, or customer service operations).

Policy Administration Systems (PAS): Familiarity with insurance PAS platforms such as Guidewire (considered a strong plus/optional asset).

Testing Methodologies: Solid foundation in Agile/Scrum methodologies, test planning, writing test cases,

📌 Software QA IVR Automation Engineer (Guadalajara)
🏢 Ntt Data North America
📍 Guadalajara