About the Company.
Founded in 1982, Softtek is a general provider of process-driven IT solutions. Softtek helps improve and produce predictable outcomes for toptier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry. For more information on what we do, who we are, and career opportunities, visit www.softtek.com

Support Engineer Jr

Requirements.
Must have.
• Java
• Unix/Shell scripting development.
• Read Logs experience.
• Troubleshoot software issues.

Nice to Have.
• Windows based application support activities.
• AWS Cloud.
• ITIL.
• Python.

Responsibilities.
• Provide technical support for software applications by diagnosing and resolving issues, assisting end users, and ensuring seamless application functionality.
• Partner with IT teams to identify root causes, implement effective solutions, and drive continuous improvements based on business needs.
• Monitor application health to optimize performance and availability while designing and implementing long-term engineering solutions based on Site Reliability Engineering (SRE)



principles to enhance system stability, scalability, and resiliency.
• Create documentation and training resources that support user adoption and self-service capabilities.

Languages.
• English Developing Advanced

Locations.
• Hybrid – Mexico.

Softtek’s attractive healthcare; benefits package.
• 5 Insurance benefits with full coverage: Major Medical Insurance, with UNLIMITED coverage guarantee, Minor Medical Expenses, for you and your family, Urgent Care Insurance, Life Insurance and Permanent Disability Support, Funeral Service Insurance.
• Christmas bonus: 25 days.
• Maternity Leave (12 weeks +2 weeks more than standard).
• Paternity Leave (10 days).
• Grocery Vouchers.
• Saving Funds.
• Personal Loans with interest rate lower than the bank.
• Car insurance, for you and your family, 50% lower cost than market price.

Softtek Contigo Program:
• Exclusive membership with multiple benefits:

📌 Support Engineer Jr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes