See something that should exist? Build it.

See a better way? Do it.

At Terrific, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI.

And we believe customer data should belong to the brands who earn it — not third-party platforms.

Terrific is hiring Customer Success Managers in multiple locations to help shape the future of social commerce.

The Role

We are hiring a builder to own and scale the customer lifecycle after the deal is closed. We have strong product potential, but long-term success depends on how customers adopt, engage, and grow with Terrific.

This role exists to turn customers into successful, long-term partners.

What You Will Build

You will help define how customers experience Terrific post-sale.

Your work will directly shape:

• How customers onboard and reach first value
• How customers adopt core features and build habits
• How we identify and act on expansion opportunities
• How we reduce churn and increase retention




• How Terrific turns customers into long-term growth partners

You’ll build the playbooks, lifecycle, and touchpoints that drive retention and expansion.

What You Will Own

You will own the customer lifecycle end-to-end:

Onboarding → Activation → Adoption → Retention → Expansion

Customer Lifecycle Ownership

• Own a portfolio of mid-market and enterprise customers
• Lead onboarding and ensure fast time-to-value
• Drive product adoption and ongoing engagement
• Build strong relationships with key stakeholders

Activation & Adoption

• Ensure customers successfully launch and use Terrific
• Identify friction points in onboarding and usage
• Proactively guide customers toward best practices
• Turn product usage into measurable outcomes

Retention & Expansion

• Monitor account health and identify risks early
• Drive renewals and reduce churn
• Identify and execute expansion opportun

📌 Customer Success Manager (Ciudad de México)
🏢 Terrific
📍 Ciudad de México