? WE ARE HIRING | PROJECT MANAGER & SERVICE DELIVERY (L2 IT SUPPORT)
We are looking for a Mid-Level Project Manager / Service Delivery Coordinator with a commercial mindset and a solid technical foundation to lead L2 IT Support operations, manage SLAs, build strong client relationships, and identify growth opportunities within existing accounts.
Key Requirements• Experience: 2 to 4 years of experience as a Project Manager, Service Delivery Coordinator, or Lead in IT Support environments.
• Service Delivery & ITIL: Hands-on experience with L2 technical support operations, Incident & Problem Management, SLA/KPI tracking, and ITIL best practices.
• Technical Background: Fundamental understanding of IT infrastructure (Networks, Servers, Cloud basics) and ITSM ticketing tools (Jira Service Management, ServiceNow, ZenDesk, etc.).
• Client & Commercial Management: Strong interpersonal skills to manage client relations, ensure operational delivery,



and identify account expansion opportunities (upselling/cross-selling).
• Team Leadership: Experience coordinating and guiding L1/L2 technical support engineers.
• Language Proficiency: Fluent English (required for seamless communication with U.S. teams and stakeholders).
• Travel & Visa: Valid U.S. Visa and full availability to travel to the U.S. once a month.
• Location & Contract: Must currently reside in Mexico. 100% Payroll employment (Nómina).

? Compensation & Benefits:
• Net Salary: $40,000 MXN net (libres) per month (100% Payroll scheme / Nómina).
• Continuous long-term projects and clear professional growth opportunities.

? Send your updated CV to: [email protected]
Subject: Project Manager – Service Delivery
• #Hiring #ProjectManager #ServiceDelivery #L2Support #ITIL #ITSMLujo #MexicoJobs #Cognisap #Bilingual #ITJobs

📌 Project Manager IT Support (México)
🏢 Cognisap
📍 México