About The Role

The Product & Projects Operations role is a strategic position within the Delivery Merchant Operations team, focused on shaping and executing product strategies that improve the merchant experience across LatAm.

In this role, you will act as a key bridge between Product, LatAm Central Operations, and Commercial teams, identifying merchant and marketplace opportunities, translating operational insights and data into product recommendations, and supporting the rollout and adoption of new products and features across the region.

Beyond product initiatives, you will lead cross-functional strategic projects aimed at improving Merchant Quality, Growth, and Marketplace Experience, helping build scalable solutions and processes that deliver measurable business impact.

What You'll Do

• Influence product strategy through data and insights. Partner with Merchant Product teams and key stakeholders to identify opportunities, conduct data-driven analyses, and develop recommendations that help shape product solutions addressing key merchant and marketplace challenges.




• Identify and prioritize product opportunities. Proactively identify new features, product improvements, and operational opportunities that can enhance merchant quality, growth, and experience. Assess potential impact and partner with Product and Operations teams to bring the most relevant solutions to LatAm.
• Drive product launches and adoption. Partner with Product, Central Operations, and local teams to plan and execute product rollouts across LatAm, ensuring operational readiness, stakeholder alignment, adoption, and measurement of results.
• Lead strategic cross-functional projects. Design and execute initiatives with cross-functional partners to improve processes, tools, and operational capabilities, from problem definition and analysis through implementation and scaling.
• Measure impact and continuously optimize. Define success metrics, monitor product and project performance, identify o

📌 Product & Projects Operations Manager (Miguel Hidalgo)
🏢 Uber
📍 Miguel Hidalgo