Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

Job Description

Responsible for processing, managing, and coordinating customer orders accurately and efficiently, received through the various sales channels available to the company. Ensures that the information is complete, correct, and ready for processing and follow-up.

Specific Job Functions

• Receive customer orders sent via email.
• Interpret customer and sales representative order requirements and enter the information into the Oracle system.
• Ensure that orders entered onto the Oracle system are assigned the correct shipping date.




• Detect and correct inconsistencies or errors before releasing the order for processing.
• Maintain open orders according to established procedures and work instructions (e.g., CB, MK orders).
• Communicate with customers to clarify and correct information provided in orders using predefined templates (Order Entry Callbacks).
• Include promotional programs and offers (BID, PROMOS) provided to customers during order entry in the system.
• Follow the procedures of our quality system in the daily performance of duties.
• Ensure that the documentation used daily is in perfect condition and up to date.
• Perform daily reviews of open orders, follow up on internal ones, and be specific in order notes (reason why the order is open – “Unbooked report”).
• Confirm orders with customers, resolve price discrepancies or questions, and respond to inquiries related to order status.
• Follow up on orders requiring changes or c

📌 Order Entry Representative (Heroica Nogales)
🏢 The Master Lock
📍 Heroica Nogales