At Altimetrik, we're one of the fastest-growing technology companies, combining people, creativity, and technology to drive digital transformation for leading organizations across Financial Services, Manufacturing, Healthcare, and Retail.

We're looking for a Senior Business Analyst to join a general organization and play a key role in driving business insights, reporting strategy, and analytics initiatives across customer operations.

In this role, you'll act as a strategic partner to business leaders, transforming complex data into actionable insights, executive-level dashboards, and recommendations that directly influence operational performance and customer experience.

What You'll Do
✅ Lead reporting and analytics initiatives from concept to implementation
✅ Design, develop, and govern business-critical KPIs and executive dashboards
✅ Analyze large and complex datasets to identify trends, risks, and opportunities
✅ Build scalable reporting solutions and automate manual processes
✅ Partner with stakeholders to support strategic decision-making
✅ Deliver forecasting, capacity planning,



and operational performance analysis
✅ Drive continuous improvement across customer service and contact center operations

What We're Looking For
✔️ 7+ years of experience in Business Analytics, Reporting, Business Intelligence, or related fields
✔️ Advanced SQL skills and experience working with large datasets
✔️ Strong expertise in Tableau, Power BI, Excel, and data visualization best practices
✔️ Experience within Contact Center, Customer Experience, Customer Support, or Member Services environments
✔️ Knowledge of Workforce Management (WFM), forecasting, and capacity planning
✔️ Experience leading analytics projects and influencing business decisions
✔️ Strong communication skills with the ability to present insights to executive stakeholders
✔️ Experience working with Generative AI and Large Language Models (LLMs) is highly valued

Preferred Qualifications
⭐ Experience with Zen

📌 Senior Business Analyst (México)
🏢 Altimetrik
📍 México