Summary

We are seeking a Payroll Services Expert to provide temporary coverage for a 6-month maternity leave assignment.

In this role you will support the development and continuous improvement of payroll processes, principles, and guidelines by coordinating data analysis and evaluation to enable effective implementation and ongoing maintenance of in-scope services.

This is an excellent opportunity for someone looking to gain hands-on experience in a dynamic payroll environment.

About The Role

Key Responsibilities

• Support the team in translating Payroll strategic objectives into operational execution and measurable outcomes.
• Reconcile payroll data across systems, identify discrepancies, document findings, and maintain control and audit processes.
• Provide guidance and practical support to implement payroll processes and standards across services, operations, and continuous improvement; deliver consulting and training to customers and users.
• Manage standard payroll service requests by answering questions, resolving issues when possible,



and coordinating with next-level support or subject-matter experts for complex cases.
• Track and monitor service requests and troubleshooting activities; analyze error messages and user inquiries to determine root causes and next steps.
• Support the evaluation of payroll services and processes in scope, including performance, compliance, and improvement opportunities.
• Contribute to payroll services projects at country or business unit level, supporting planning, execution, and delivery.

Essential Requirements

• University degree
• 3-4 years of experience in Payroll, Rewards, HR or similar
• Proficient in Excel
• Proficient in English (written & spoken).
• Working knowledge with Payroll or SAP Systems – ADP is highly preferred, but no mandatory.
• Customer focused solutions, Proactive thinking and Problem solving

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work

📌 Payroll Services Expert – Temporary role (Ciudad de México)
🏢 Novartis México
📍 Ciudad de México