Role: Server Monitoring Analyst
Location Remote (Mexico or Brazil)
Duration 6+ Months

The candidates should have practical knowledge and experience in:
• Windows Server administration, monitoring, and troubleshooting
• Physical and virtual server infrastructure
• VMware ESXi or comparable virtualization technologies
• Monitoring CPU, memory, disk utilization, services, event logs, hardware status, and system availability
• Server patching, reboot validation, and investigation of operating system issues
• Basic Linux server monitoring and troubleshooting
• PowerShell or another scripting language for troubleshooting, reporting, and repetitive operational checks
• Server and infrastructure monitoring tools such as SCOM, Zabbix, SolarWinds, HPE OneView, or equivalent
• Incident management, technical escalation, and documentation in ServiceNow or a similar ITSM platform
• Working in a shift-based monitoring and operational support environment
The candidate should demonstrate strong analytical and problem-resolution skills, with the ability to validate alerts,



investigate infrastructure health, collect technical evidence, and escalate incidents with complete context.
Knowledge and practical experience in networking will be considered a strong advantage. This includes TCP/IP, IP addressing, subnetting, DNS, DHCP, VLANs, routing, switching, firewalls, VPNs, and troubleshooting local or end-to-end connectivity issues.
The adecuado candidate has strong expertise in server and client technologies combined with sufficient networking knowledge to identify whether an issue originates from the operating system, virtualization platform, storage, backup infrastructure, network, firewall, or another dependent service.
Desired Characteristics
• Effective written and verbal communication in English
• Strong documentation and technical writing skills
• Customer-focused and service-minded approach
• Ability to take ownership and communicate proactively
• Willingness to work across time zo

📌 Server Monitoring Analyst-Network Infrastructure (México)
🏢 KPG99
📍 México