? Tier 2 Cloud Engineer (Mid-Level)

? Location: CDMX.
? Employment Type: Full-Time.

Are you passionate about cloud technologies and problem-solving? We are looking for a Tier 2 Cloud Engineer to join our growing Managed Services team. In this role, you will support, maintain, and optimize cloud and hybrid infrastructure environments while serving as a key escalation point for complex technical issues.
As a trusted technical advisor, you'll work directly with customers and internal teams to deliver exceptional service and innovative cloud solutions.

What You'll Do
✅ Manage, monitor, and support Microsoft Azure, Microsoft 365, and hybrid cloud environments.
✅ Troubleshoot and resolve complex infrastructure, networking, security, performance, and authentication issues.
✅ Support backup, disaster recovery, and business continuity solutions.
✅ Serve as a Tier 2 escalation resource for service desk and managed services tickets.
✅ Collaborate with senior engineers on cloud projects, migrations, upgrades, and modernization initiatives.




✅ Provide technical recommendations and best practices to enhance customer environments.
✅ Assist with vulnerability remediation, patch management, endpoint protection, and security incident response.
✅ Create and maintain technical documentation, SOPs, and knowledge base articles.
✅ Identify opportunities for automation and operational efficiency improvements.

What We're Looking For
✔️ 4-5 years of experience in IT Infrastructure, Managed Services, or Cloud Engineering.
✔️ Hands-on experience with:
• Microsoft Azure.
• Microsoft 365 Administration.
• Windows Server.
• Active Directory.

✔️ Experience with virtualization technologies:
• VMware.
• Hyper-V.

✔️ Strong understanding of:
• TCP/IP.
• DNS.
• VPNs.
• VLANs.
• Firewalls.
• Routing & Switching.

✔️ Experience with backup and disaster recovery solutions.
✔️ Strong troubleshooting, root cause analysis, and customer service skills.
✔️ Excellent written and verbal communication.
✔️ Ab

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