RESPONSIBILITIES

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.

• Provide second-level user support for hardware and software issues.

• Assist in hardware and software installation/configuration according to corporate policies and guidelines.

• Aid in troubleshooting and diagnosing hardware/software errors.

• Support PC replacement programs and emergency equipment exchanges.

• Provide hands-on assistance for IT project implementations.

• Help with local backup operations in alignment with corporate policies.

• Maintain confidentiality on all user data and related information.

• Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS

• A+ certificate or 1-2 years’ experience in an end user support environment

• 1-3 years of experience in MS Windows desktop operating system deployment.

• Basic understanding of Software Distribution and Patch Management tools.

• Experience with ITSM systems like ServiceNow.





• Basic knowledge of network infrastructure and security principles.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Medium lifting (30 lbs. – 45 lbs.)

• Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

TIME TRAVEL REQUIRED

• 10%

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most im

📌 IT End User Services Specialist (Mexicali)
🏢 Vertiv
📍 Mexicali