THIS IS A DUMMY JOB DESCRIPTION. FOR DETAILS ABOUT THIS POSITION REACH MX TA TEAM.
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM)
services. Firstsource specialises in helping customers stay ahead of the curve through transformational
solutions to reimagine business processes and deliver increased efficiency, deeper insights, and
superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the
US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering
complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial
Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Collections Representative
Job Type: Full Time
Grade: H2
Function/Department: Operations
Reporting to: Team Leader-Operations
Pay Range: XXXXX
Role Description: As a Collections Representative, your primary responsibility is to assist in




the recovery of outstanding debts from individuals or businesses who have overdue accounts.
You will employ effective communication and negotiation skills to reach mutually beneficial
solutions while upholding ethical standards and compliance with relevant laws and
regulations.
Roles & Responsibilities
 Contact debtors through phone calls, emails, or written correspondence to negotiate
payment arrangements, settle outstanding balances, and collect overdue payments.
 Engage with debtors professionally and empathetically, addressing inquiries, disputes,
and concerns while maintaining a positive customer experience.
 Develop and propose repayment plans or settlements that consider the debtor's
financial circumstances, while also meeting the organization's objectives.
 Maintain accurate and detailed records of all communication and payment
agreements, ensuring compliance with legal and regulatory requirements.
 Stay informed about federal a

📌 Collection Representative (México)
🏢 Firstsource
📍 México