Who we are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to general trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Customs Account Analyst, Junior

Our Vision

Buckland customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.

The Role

This position is responsible for receiving, reviewing, and entering customs documents. In this role you will be processing shipments using standard operating procedures.



May obtain additional information or seek guidance from more senior team members.

Key Responsibilities

• To provide the highest level of customer service to clients, vendors, and service providers.

• Prepare customs and internal documents accurately with guidance when necessary.

• Handling client queries in a prompt, efficient and professional manner.

• Contact clients or other brokers to request additional documents or information if needed.

• Respond to calls and questions from internal and external sources.

• Trace shipments and set up pre-arrivals at Customs.

• Proper escalation and reporting of any issues or delays to Team Leader.

• Perform other responsibilities as assigned.

Leadership Responsibilities

• N/A

Job Details

Reports to Team Leader

Permanent

Operations

Full-time/Part-time

US, CND, MX

Remote/Hybrid/Office

Required Qualifications and Experience

• High School diploma or equivalent.

• Minimum

📌 Customer Service Representative Junior (Nuevo Laredo)
🏢 Buckland
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