TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a integral-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our team and what we’ll accomplish together

Our team delivers critical Employee Assistance Program (EAP) support to organizations across Latin America, serving as the vital first point of contact for employees seeking wellness, legal, financial, and nutritional guidance. As a Customer Services Representative based in Mexico City, you'll be at the heart of our mission to provide seamless, user-centered access to mental health and wellness services—directly impacting the wellbeing of thousands of employees. You'll work in a dynamic, multicultural environment where your ability to listen, empathize,



and connect people with the right resources makes a real difference in their lives.
What You'll Do
• Receive and manage routine and critical calls from Employee Assistance Program (EAP) users across Latin America, providing empathetic support and accurate information
• Handle inquiries through multiple channels including the Wellness Portal chat, mobile app, and email to ensure seamless access to services
• Conduct data intake, identify consultation reasons, and route users to appropriate resources with precision and care
• Refer psychological cases to the regional clinical team and nutrition cases to the regional nutrition team, ensuring proper case management and continuity of care
• Coordinate referrals with external professionals (lawyers, accountants, nutritionists) across Latin America and follow up to ensure positive user outcomes
• Monitor user experience throughout the service journey and conduct post-care follow-

📌 Customer Service Representative (Ciudad de México)
🏢 LifeWorks
📍 Ciudad de México