Senior Services Consultant
At Zendesk, we help companies build better customer experiences — and our Services Consultants play a key role in making that happen.
As a Senior Services Consultant , you'll lead the implementation of Zendesk solutions for a portfolio of enterprise customers. You'll work across a variety of industries and complex use cases, so no two projects will look the same. From discovery to go-live, you'll serve as a trusted advisor to customers — understanding their goals, designing thoughtful solutions, configuring workflows, guiding testing, enabling users, and supporting a successful launch.
You'll collaborate with Project Managers, Technical resources, Account teams, Product, and Support partners — while independently owning your workstream and providing guidance to less experienced consultants. Act as a trusted advisor, providing strategic recommendations aligned to customer outcomes and Zendesk best practices
Configure and optimize Zendesk solutions to support sophisticated customer workflows and desired business outcomes




Independently own project workstreams across discovery, design, configuration, testing, training, and go-live support
Build and manage strong customer relationships throughout the implementation lifecycle
Partner with Project Managers, Technical resources, Account teams, Product, and Support teams to ensure successful delivery
Develop and deliver testing plans, training materials, enablement sessions, and go-live readiness activities
Mentor and provide guidance to Services Consultants and contribute to team capability development
Share implementation insights, reusable assets, and best practices that improve delivery quality and efficiency
Contribute to internal initiatives that strengthen the Services organization and customer experience
Help customers launch successfully and maximize the value of their Zendesk investment
5+ years of SaaS implementation, consulting, or professional services experience
~ Experience managing

📌 Client Service Senior Consultant (Estado de México)
🏢 Joinimagine
📍 Estado de México