We are seeking an experienced and proactive Employee Relations Manager to lead employee and labor relations initiatives across Mexico. This role plays a critical part in fostering a positive, fair, and transparent work environment while ensuring compliance with local labor legislation and alignment with the company’s values and people strategies. The Employee Relations Manager will serve as a trusted advisor to leaders and employees, handling complex employee relations matters, supporting labor relations activities, and driving best practices that promote a culture of respect, engagement, and accountability.

Key Responsibilities
- Investigate and resolve complex and sensitive employee relations cases in a timely and effective manner.
- Manage employee complaints, grievances, disciplinary matters, and workplace conflict resolution processes.
- Ensure consistency and fairness in the application of company policies, practices, and employment decisions.




- Partner closely with the VP Human Resources for Mexico and Panama and the HR team to develop and implement employee relations programs and best practices.
- Analyze employee feedback and workplace trends to identify risks, opportunities, and areas for improvement.
- Provide guidance to managers and employees regarding labor laws, company policies, and employee relations matters.
- Design and deliver training programs related to employee relations, conflict management, performance management, and workplace conduct.
- Represent the organization in labor negotiations, meetings, and grievance management processes involving employee and labor groups.
- Collaborate with HR leadership and Legal teams in the preparation and execution of labor negotiations and related proceedings.
- Support the development and implementation of strategies that strengthen employee engagement and maintain positive labor relations.
- Recommend practical and balanced solutions for workplace issues while minimizing organizational risk.
- Participat

📌 Employee Relations Manager (Santiago de Querétaro)
🏢 WWL Vehicle Services Mexico de C.V.
📍 Santiago de Querétaro