Office Manager & Production Coordinator
Position Type: Full-Time, Remote
Working Hours: U.S Business Hours
About the Role
We are looking for an organized and detail-oriented Office Manager & Production Coordinator to support Titan Roof's California operations.
This role combines permit coordination, customer communication, invoicing, production scheduling, job documentation, and day-to-day administrative support. You’ll work closely with project managers and field crews to keep projects organized, compliant, and moving forward from signed contract through project close-out.
What You’ll Own
Permit Pulling
- Manage the full permit process for roofing projects across Titan Roof's California service area.
- Track permit applications and follow up with local municipalities.
- Ensure every job is fully compliant before work begins.
Customer Coordination
- Serve as the primary point of contact for homeowners and commercial clients.
- Answer inbound calls and respond to customer inquiries.
- Keep customers informed throughout the production cycle.
- Escalate issues requiring field decisions to the appropriate project manager.
Invoicing & Billing
- Generate, send, and track invoices using QuickBooks.
- Reconcile payments and maintain accurate records.
- Flag outstanding balances to the appropriate team member in a timely manner.
Production Scheduling Support
- Work alongside project managers and field crews to coordinate job timelines.
- Confirm material deliveries.
- Identify and flag scheduling conflicts before they affect crews on the ground.
Job & Document Management
- Maintain accurate and up-to-date project records in JobNimbus.
- Keep photos, contracts, notes, and permit documentation organized.
- Ensure the team has a reliable single source of truth for every active job.
Administrative Operations
- Handle day-to-day office tasks, including filing and data entry.
- Manage internal communication and administrative needs.
- Support the smooth operation of th
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