Position:

Program Manager - SaaS Operations

Job Description:

Why You'll Love This Role

Engineering is where ideas become reality. At Arrow, our engineers help transform

innovation into practical technology solutions that enable customers around the world to move faster, solve complex challenges, and stay ahead of what's next.

Whether you're developing software, designing hardware, advancing AI, or building next generation infrastructure, you'll collaborate with general teams, work with emerging technologies, and help shape the future of innovation while growing your career at Arrow.

What You'll Do
- Strategic Program Leadership: Drive complex, enterprise-wide initiatives from end-to-end, managing program roadmaps, cross-functional dependencies, risks, and stakeholder engagement.
- Portfolio & PMO Governance: Establish portfolio management frameworks, standard project methodologies, and executive dashboards to optimize resource allocation and ensure successful delivery.
- SaaS Operations Transformation:



Lead operational excellence initiatives across the customer lifecycle in partnership with RevOps, Sales, Product, and CS to build scalable operating models.
- Process Improvement & AI Automation: Map and redesign end-to-end workflows using Lean Six Sigma and AI-first solutions to eliminate operational friction and boost efficiency.
- Business Planning & Execution: Facilitate quarterly planning sessions, track progress against strategic KPIs, and proactively mitigate execution risks to drive organizational accountability.
- Executive Reviews & Alignment: Develop C-suite presentations and decision-making materials to align leadership on strategic priorities and business transformation goals.

Who We’re looking for
- Bachelor’s degree in business, Operations, Engineering, Information Systems, or related discipline.
- 8+ years of Program Management, Project Management, Business Operations, PMO, or Transformation leadership experience.
- 5+ years leading complex cros

📌 Program Manager (San Pedro Tlaquepaque)
🏢 Arrow Electronics
📍 San Pedro Tlaquepaque