Job Description

We re seeking a Senior/Lead Application Support Engineer (.NET + SQL) - Financial Reporting Systems to provide L1/L2 production support for business-critical reporting and distribution platforms within a financial services environment. In this role, you ll support enterprise applications responsible for report generation, data processing, integrations, reconciliation activities, and downstream distribution workflows. You ll investigate production incidents, perform root cause analysis, validate data across multiple systems, and collaborate with business, engineering, and infrastructure teams to ensure operational stability and service excellence. This position is adecuado for professionals with strong Application Support, Production Support, SQL, Reporting Operations, and .NET support experience who enjoy troubleshooting complex production environments. This role is open to candidates at either the Senior or Lead level, depending on experience and overall alignment with the role’s requirements.



The final level will be determined based on the candidate’s experience and technical expertise.

Qualifications

Skills & Experience

Must Have
- 6-8+ years of experience in Application Support, Production Support, or L1/L2 Support environments.
- Hands-on experience supporting business-critical applications in production environments with ownership of incident investigation and resolution.
- Strong SQL expertise including complex queries, joins, stored procedures, data validation, reconciliation, and production troubleshooting.
- Experience supporting reporting, analytics, business intelligence, or enterprise reporting platforms.
- Working knowledge of .NET application support, including C#, ASP.NET, IIS, application configuration, deployment validation, and log analysis.
- Experience troubleshooting integrations, APIs, batch processes, file-based interfaces, and upstream/downstream data dependencies.
- Experience performing root cause analysis (RCA), incident

📌 Senior/Lead Application Support Engineer (Ciudad de México)
🏢 Publicis Sapient
📍 Ciudad de México